Figure Skating Store is not responsible for lost or damaged parcels, if you wish to insure the parcel, please select the appropriate option and add it to your cart. If parcel is lost or damaged in transit, the buyer accepts full responsibility.  If you are returning an item for money back and decide to choose the exchange option so you don’t pay for the return label, we will deduct a flat fee of $15 from your refund as a compensation. By purchasing this shipping label you agree to these terms and conditions.

 

Our phone number for exchanges and store credit is 818-785-2002

 

 

This is a standard Return Label, the price of the return label purchased from our store is significantly cheaper then if purchased on the UPS website or at any UPS location, it is also cheaper than a label purchased at the post office. Once purchased you will receive a UPS return label to your email on file within 24 hours during any regular business day (weekends excluded)

 

Please weigh your package before purchasing the label, as purchasing a return label for less weight than your package will get it rejected at UPS. Return labels are not refundable if they are not used.

 

Along with your return please include the following information. Our return policy is listed below, if you purchase this return label and it is after the return time frame, it will be refunded and no label will be issued.

 

 

 

Reason for Return:

 

(Exchanges)

 

What you would like to get? (store credit or refund)

 

 

 

Please call us if you need assistance (866)976-8662

 

 

Exchanges

• All exchanges are free of charge, we will provide a free prepaid label by email within 24 hours
• Please provide detailed info for which item you want to exchange for.

 

Returns

 

• We love our customers and we understand that sizing is sometimes a difficult process. We now offer Free Exchanges  (we pay the shipping charges for the exchanged item, while you pay to ship the unwanted item back to us for the mainland 48 US states) International customer have to pay for shipping both ways to exchange the product.
• We will accept returns within 30 days of your order being delivered.
• All returned products must be new, in the same packaging they originally came in with all the tags still attached in order to receive full credit less any shipping charges (if any).  
• Products returned with detached tags, damaged manufacturer supplied boxes or damaged product will either be refused or charged a restocking fee up to 50% depending on the condition of the item and the circumstances of the return.
• When returning ice skates, please face blades in the opposite directions so as not to damage the skate boots during shipping.
• All ice skating dresses have a restocking fee of $15 if returned for a refund, if exchanged for store credit or another dress/dress size, the restocking fee is waived.
• WHEN WE WILL CHARGE RESTOCKING FEES
• In the case merchandise is returned damaged or used it will be charged up to 50% restocking fee depending on the condition it is returned in.  We will provide photos showing the damaged/used product and our reasoning as to why we are charging that exact amount. We do give you the option to take the item back (buyer must pay shipping fees to retrieve the item) and we reserve the right to completely refuse the return if the item is returned in an unacceptable/unsellable condition.
• DEFECTS AND INCORRECT ITEMS
• If the item contained a manufacturer defect or you received something other than what you ordered, please send us an email with photos of the product (or product defect) so that we may take further actions in order to remedy the situation NO LATER THEN 72 HOURS AFTER RECEIVING THE PRODUCT. You can email us at [email protected] 
• EXCHANGES
• All exchanges must be done within 30 days of receiving your product. The item being exchanged must be in the condition it was received in, with all tags still attached and boxes (if any) in tact. There will be a charge if the packing materials are missing or damaged to the point where they need to be replaced. 
• WE ARE NOT LIABLE FOR SIZING ADVICE
• If you call us and ask for sizing information or advice, we can not be held liable for the sizing information because it is based on the information that you provide to us as well as the manufacturer supplied sizing charts. Our employees have all been instructed to warn our customers of this in the instance they ask for assistance with the sizing. Pre-Paid Return Labels will not be given to customer free of charge if the basis for the return is incorrect size which was recommended by our employees. We simply assist you with using the manufacturer sizing charts. Exception to this rule is if the customer is physically present in our store and the fitting takes place there.